Shipping and Returns

Shipping

We prepare orders in Barcelona and send them with Correos, always using a registered and tracked service. When the parcel is dispatched, we email you the tracking number.

Shipping costs in Spain

• Mainland Spain: 9,95 €. Free shipping on orders of 150 € or more (value of the products, with any discounts already applied).
• Balearic Islands: 14,95 €.
• Canary Islands, Ceuta and Melilla: we do not ship to these destinations at the moment.

For other destinations, the shipping cost is shown during the purchase process, before payment.

Delivery times

We prepare the order within 5 to 6 working days of payment being confirmed. Once dispatched, delivery within Spain takes 5 to 6 working days. Saturdays, Sundays and public holidays are not considered working days.

Delivery times are estimates and may vary owing to public holidays, carrier incidents or areas that are difficult to access. Unless another period is agreed, delivery will take place no later than 30 calendar days from confirmation of the order.

The buyer must check that the delivery details are correct. If a parcel cannot be delivered because the address is incorrect or because it was not collected, the cost of a new shipment may be passed on.

Right of withdrawal and returns

Consumers have 14 calendar days from receipt of the order to withdraw from the purchase without having to give any reason for their decision.

To exercise this right, before sending the parcel, write to goddesshairbcn@gmail.com stating the order number and the products you wish to return, and we will reply with instructions on how to make the return. Products must be sent to Goddess Hair (Julianny Nuñez García), Carrer d'Estruc, 12, 08002 Barcelona, Spain.

Unless the product arrives defective or damaged or was sent in error, the cost of the return is borne by the buyer. We recommend sending it with a tracked service insured for its value.

The refund will be made using the same means of payment used for the purchase, within 14 calendar days of the withdrawal being notified. We may withhold it until we receive the products or proof that they have been returned. Your bank or card issuer may take a few more days to show it.

Condition of the products and exceptions

For hygiene reasons, hair extensions and hair care products are delivered sealed. Once the hygiene seal has been removed or broken, they cannot be returned, unless the product arrived defective or is different from the one ordered.

Products that are personalised, prepared especially for the buyer, cut to size or modified according to the buyer's instructions cannot be returned either, unless they have a defect.

Products must be returned unused, without having been installed, washed, cut, dyed, styled or treated with heat, with their labels, their original packaging and the accessories that came with them. The consumer is liable for any diminished value resulting from handling other than that necessary to establish the nature, characteristics and functioning of the product.

Damaged, incorrect or defective products

If your order arrives damaged, is incorrect or fails to conform to the contract, please contact goddesshairbcn@gmail.com as soon as possible. In such cases, the cost of the return is borne by us and we will apply the remedies and guarantees provided for by consumer protection legislation.